EU261 / UK261 · No win, no fee

Malaysia Airlines flight compensation

If your Malaysia Airlines flight was delayed, cancelled, or caused you to miss a connection, you may be entitled to compensation under EU261 on eligible flights. FlightClaimly helps you check your case and handle the claim process.

Check your Malaysia Airlines flight

Quick facts

Airline
Malaysia Airlines
IATA-kod
MH
ICAO-kod
MAS
Country
Malaysia
Headquarters
Sepang, Malaysia
Founded
1972
Main hub
Kuala Lumpur International Airport (KUL)
Fleet size
80
Destinations
60
Alliance
oneworld

About Malaysia Airlines

Malaysia Airlines is the national airline of Malaysia and a member of the oneworld alliance. Operating from Kuala Lumpur International Airport, the airline serves destinations across Asia, Europe, Australia and the Middle East. Although Malaysia Airlines is not an EU airline, passengers may still be entitled to compensation under EU261 on qualifying flights departing from the EU or EEA.

How much compensation can you receive?

Eligible passengers may receive between €250 and €600 depending on the flight distance and the circumstances of the disruption.

Up to 1,500 km
€250
Short-haul flights
1,500–3,500 km
€400
Medium-haul flights
Over 3,500 km
€600
Long-haul flights

Passenger rights under EU261

Passengers may have rights under EU261 when a Malaysia Airlines flight departs from an EU or EEA airport and arrives at least three hours late, is cancelled at short notice or results in a missed connection, provided the disruption was within the airline's control.

When are you entitled to compensation?

EU261 generally applies only to Malaysia Airlines flights departing from EU or EEA airports. Flights departing from Malaysia or other non-EU countries to the EU are generally not covered because Malaysia Airlines is not an EU airline.

Malaysia Airlines compensation statistics

The statistics below provide an overview of passenger compensation under EU261 for eligible Malaysia Airlines flights.

€600
Maximum compensation

Per passenger under EU261.

3h+
Delay threshold

Arrival delay normally required.

EU261 (eligible flights)
Coverage

Primarily flights departing from the EU/EEA.

What happens after you submit your claim?

After you submit your claim, FlightClaimly reviews your information, prepares the claim and follows up with Malaysia Airlines throughout the process.

  1. 1

    Submit your claim

    You check your flight, add your passenger details and upload the required documents.

  2. 2

    FlightClaimly reviews the case

    We review the information and prepare the claim before contacting the airline.

  3. 3

    The airline responds

    Malaysia Airlines reviews the claim and may approve, reject or request additional information.

  4. 4

    You receive your payout

    If the claim is successful, FlightClaimly helps complete the payout process.

How the claim process works

  1. 1Check your flight details and tell us what happened.
  2. 2Confirm whether the disruption may qualify under EU261 or UK261.
  3. 3Add your passenger details and booking reference.
  4. 4Sign the authority form so FlightClaimly can handle the claim.
  5. 5Upload your supporting documents.
  6. 6FlightClaimly submits the claim and follows up with the airline.

Common Malaysia Airlines disruption types

  • ✓ Flight delayed more than 3 hours
  • ✓ Flight cancelled
  • ✓ Missed connection
  • ✓ Denied boarding
  • ✓ Technical problems
  • ✓ Operational disruption
  • ✓ Crew shortage
  • ✓ Strike
  • ✓ Bad weather

Frequently asked questions

Can I claim compensation for a delayed flight?

Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.

How much compensation can I receive?

Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.

What documents do I need?

Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.

How long does the claim process take?

Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.

Do I pay anything upfront?

No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.

Malaysia Airlines flight compensation | FlightClaimly