Privacy policy for FlightClaimly

Data controller

FlightClaimly (“we”, “us”) is the data controller responsible for the processing of personal data in connection with our flight compensation service.

What data do we collect?

When you use our service, we may process the following categories of personal data:

• contact details (name, email address, phone number)
• booking information (booking reference, flight number, dates, routes)
• tickets and boarding passes (documents, PDFs, images)
• information about delays, cancellations, or other disruptions
• communication with you (emails, messages)
• technical data (IP address, device, browser) where necessary for security and operation

Why do we process your data?

We process your personal data in order to:

• assess whether you are entitled to compensation under EU261
• create and manage your claim with the airline
• communicate with you about the status of your case
• handle payouts when compensation is granted
• comply with legal obligations (e.g. accounting)
• improve and secure our service

Legal basis for processing

The processing of your personal data is primarily based on:

• Contract – when processing data to handle your claim against the airline
• Legal obligation – when we are required to retain data under applicable law
• Legitimate interest – limited technical data used to ensure security and operation

How long do we retain your data?

We retain your data for as long as necessary to:

• handle and conclude your claim
• manage potential complaints or disputes related to the case
• comply with legal obligations

When the data is no longer needed, it is securely deleted or anonymised.

Who do we share your data with?

We only share your data with parties necessary to deliver the service, such as:

• airlines and their representatives
• legal partners or representatives connected to your case
• IT service providers (hosting, email) with appropriate agreements in place

We do not sell your personal data to third parties.

Your rights

As a data subject, you have the right to:

• request access to the personal data we process about you
• request correction of inaccurate or incomplete data
• request deletion of data when it is no longer necessary
• object to or request restriction of certain processing
• request data portability in certain cases

If you wish to exercise any of these rights, please contact us atinfo@flightclaimly.com.

Complaints

If you believe that we process your personal data in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

Changes to this policy

We may update this privacy policy from time to time. The latest version is always published on this page.