EU261 / UK261 · No win, no fee
PLAY flight compensation
If your PLAY flight was delayed, cancelled, or caused you to miss a connection, you may be entitled to compensation under EU261. FlightClaimly helps you check your case and handle the claim process.
Check your PLAY flightQuick facts
- Airline
- PLAY
- IATA-kod
- OG
- ICAO-kod
- FPY
- Country
- Iceland
- Headquarters
- Reykjavík, Iceland
- Founded
- 2019
- Main hub
- Keflavík International Airport (KEF)
- Fleet size
- 10
- Destinations
- 40
About PLAY
PLAY is an Icelandic low-cost airline based at Keflavík International Airport. The airline connects Europe with North America via Iceland using a modern Airbus A320neo-family fleet. Because Iceland is part of the EEA, eligible PLAY flights are covered by EU261, allowing passengers to claim compensation for qualifying delays and cancellations.
How much compensation can you receive?
Eligible passengers may receive between €250 and €600 depending on the flight distance and the circumstances of the disruption.
Passenger rights under EU261
Passengers may have the right to compensation under EU261 when their PLAY flight arrives at least three hours late, is cancelled at short notice or results in a missed connection, provided the disruption was within the airline's control.
When are you entitled to compensation?
EU261 applies to PLAY flights departing from the EU or EEA, as well as eligible PLAY-operated flights arriving in the EU from third countries because PLAY is an EEA airline.
PLAY compensation statistics
The statistics below provide an overview of passenger compensation under EU261.
Per passenger under EU261.
Arrival delay normally required.
Applies on eligible flights.
What happens after you submit your claim?
After you submit your claim, FlightClaimly reviews your information, prepares the claim and follows up with PLAY throughout the process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the required documents.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
PLAY reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common PLAY disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.