EU261 / UK261 · No win, no fee
TUI Airways flight compensation
If your TUI Airways flight was delayed, cancelled, or caused you to miss a connection, you may be entitled to compensation under EU261. FlightClaimly helps you check your case and handle the claim process.
Check your TUI Airways flightQuick facts
- Airline
- TUI Airways
- IATA-kod
- BY
- ICAO-kod
- TOM
- Country
- United Kingdom
- Headquarters
- Luton, United Kingdom
- Founded
- 1962
- Main hub
- Manchester Airport (MAN)
- Fleet size
- 70
- Destinations
- 90
About TUI Airways
TUI Airways is the United Kingdom's largest leisure airline and part of the TUI Group. Operating from several major UK airports, the airline serves holiday destinations across Europe, North Africa, the Caribbean and North America. Depending on the route and departure airport, eligible passengers may be entitled to compensation under EU261.
How much compensation can you receive?
Eligible passengers may receive between €250 and €600 depending on the flight distance and the circumstances of the disruption.
Passenger rights under EU261
Passengers departing from EU or EEA airports may have rights under EU261 when their TUI Airways flight is significantly delayed, cancelled or results in a missed connection, provided the disruption was within the airline's control.
When are you entitled to compensation?
EU261 generally applies to flights departing from EU or EEA airports. Coverage for flights departing from the United Kingdom depends on the applicable passenger rights legislation and route.
TUI Airways compensation statistics
The statistics below provide an overview of passenger compensation under EU261.
Per passenger under EU261.
Arrival delay normally required.
Depends on departure airport and route.
What happens after you submit your claim?
After you submit your claim, FlightClaimly reviews your information, prepares the claim and follows up with TUI Airways throughout the process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the required documents.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
TUI Airways reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common TUI Airways disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.