EU261 / UK261 · No win, no fee
Virgin Atlantic flight compensation
If your Virgin Atlantic flight was delayed, cancelled, or caused you to miss a connection, you may be entitled to compensation under EU261 on eligible flights. FlightClaimly helps you check your case and handle the claim process.
Check your Virgin Atlantic flightQuick facts
- Airline
- Virgin Atlantic
- IATA-kod
- VS
- ICAO-kod
- VIR
- Country
- United Kingdom
- Headquarters
- Crawley, England, United Kingdom
- Founded
- 1984
- Main hub
- London Heathrow Airport (LHR)
- Fleet size
- 45
- Destinations
- 35
- Alliance
- SkyTeam
About Virgin Atlantic
Virgin Atlantic is a British long-haul airline operating flights from the United Kingdom to North America, the Caribbean, Africa, Asia and the Middle East. Although based outside the EU, passengers may still be entitled to compensation under EU261 on qualifying flights departing from the EU or EEA.
How much compensation can you receive?
Eligible passengers may receive between €250 and €600 depending on the flight distance and the circumstances of the disruption.
Passenger rights under EU261
Passengers may have rights under EU261 when a Virgin Atlantic flight departs from an EU or EEA airport and arrives at least three hours late, is cancelled at short notice or results in a missed connection, provided the disruption was within the airline's control.
When are you entitled to compensation?
EU261 generally applies only to Virgin Atlantic flights departing from EU or EEA airports. Flights departing from the United Kingdom or other non-EU countries to the EU are generally not covered under EU261 because Virgin Atlantic is not an EU airline.
Virgin Atlantic compensation statistics
The statistics below provide an overview of passenger compensation under EU261 for eligible Virgin Atlantic flights.
Per passenger under EU261.
Arrival delay normally required.
Primarily flights departing from the EU/EEA.
What happens after you submit your claim?
After you submit your claim, FlightClaimly reviews your information, prepares the claim and follows up with Virgin Atlantic throughout the process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the required documents.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
Virgin Atlantic reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common Virgin Atlantic disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.