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Claim yourself or use a service?

Short answer

You can always claim compensation directly from the airline yourself, and it costs nothing. If your case is straightforward and the airline replies and pays, you don't need a service. A service like FlightClaimly can help when the airline rejects your claim, doesn't reply, or cites extraordinary circumstances.

Claim yourself

When claiming yourself works

  • ✓It is clear that EU261 or UK261 applies to your flight.
  • ✓The cause of the delay or cancellation is known, and the airline hasn't cited extraordinary circumstances.
  • ✓You have your booking confirmation, flight number and date.

Via FlightClaimly

How FlightClaimly works

  • ✓No win, no fee: you only pay if compensation is actually paid out.
  • ✓Our fee is 20% incl. VAT of the compensation recovered.

How

  1. 1

    refer to Regulation (EC) No 261/2004 (or UK261)

  2. 2

    keep copies of everything you send

  3. 3

    If the airline doesn't help, you can contact the national enforcement body in the country the flight departed from.

When a service helps

  • ✓Rejection: the airline says no. We assess whether the reason holds and whether you may still be entitled to compensation.
  • ✓No reply: the airline doesn't respond or drags the case out. We handle the follow-up.
  • ✓Extraordinary circumstances: weather, strikes or air traffic control are not always a valid excuse. We review the cause.
  • ✓Time: you don't have to deal with the airline yourself.

Had a delayed flight? Check if you may be entitled to compensation.

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Frequently asked questions

Can I claim flight delay compensation myself?

Yes. You can claim directly from the airline free of charge.

What does FlightClaimly cost?

Nothing if no compensation is paid out. If we succeed, our fee is 20% incl. VAT of the compensation recovered.

What if the airline rejects my claim?

Ask for the reason in writing. If the airline cites extraordinary circumstances, you can challenge it, contact the enforcement body or have a service assess your case.

What if the airline doesn't reply?

Send a written reminder and keep copies. If you still get no reply, a service can take over contact with the airline.

Can I be entitled to compensation despite a strike or bad weather?

It depends on the cause. Extraordinary circumstances can exempt the airline, but a strike by the airline's own staff normally does not count as extraordinary.

Claim yourself or use a service? Flight delay compensation | FlightClaimly