Frequently asked questions about flight compensation

What is flight compensation under EU261?

EU261 is an EU regulation that gives passengers the right to financial compensation when flights are heavily delayed, cancelled, or when boarding is denied, under certain conditions. The compensation level depends on factors such as flight distance.

When am I entitled to compensation?

As a general rule, you may be entitled to compensation if:

• you arrived at your final destination more than 3 hours late
• your flight was cancelled on short notice
• you were denied boarding despite a valid ticket
• the trip departed from an EU country or was operated by an EU airline

How much money can I receive?

Compensation under EU261 is typically between €250 and €600 per person,, depending on the flight distance and the type of journey.

Is compensation per person or per booking?

Compensation is paid per passenger, not per booking. If you’re travelling as a group, the total amount can therefore be significant.

How far back can I claim compensation?

It depends on which country’s rules apply, but in many cases you can claim compensation several years after the travel date.

Does it matter what caused the delay?

Yes. The airline may avoid paying compensation if the disruption was caused by so-called “extraordinary circumstances”.

How does FlightClaimly make money?

We operate on a no win, no fee.

How does the process work in practice?

In short:

• you enter your flight details and personal information
• we assess the case and contact the airline
• we handle responses, objections, and any additional documentation
• if we win, you receive your compensation

How long does it take to get an answer?

Some cases are resolved in a few weeks, while others can take longer.

Which documents do I need?

The most important ones are:

• booking confirmation
• boarding pass
• communication from the airline

Is my information safe with you?

Yes. We use your information only to handle your case. More details are available in our privacy policy.

I can’t find the answer — what should I do?

Email us at info@flightclaimly.com.