EU261 / UK261 · No win, no fee
HU7923 flight compensation
Hainan Airlines flight HU7923 is a scheduled service operating from Chongqing Jiangbei International Airport to Kuala Lumpur International Airport.
Check your HU7923 flightQuick facts
- Flight number
- HU7923
- Airline
- HU
- ICAO airline code
- CHH
- Origin airport
- Chongqing Jiangbei International Airport
- Destination airport
- Kuala Lumpur International Airport
- Distance category
- Medium-haul
- EU261 protection
- No
- UK261 protection
- No
- Aircraft
- B738
- Schedule snapshot
- 2 Sept 2026, 00:00 – 2 Sept 2026, 05:05
About HU7923
Passengers travelling on Hainan Airlines flight HU7923 between Chongqing and Sepang may be entitled to compensation if the flight was delayed, cancelled or heavily disrupted.
How much compensation can you receive?
Passengers on HU7923 may be entitled to compensation depending on the route, disruption and final arrival delay.
Passenger rights under EU261
Passenger-rights protection for HU7923 depends on the departure airport, destination, operating airline and circumstances of the disruption.
When are you entitled to compensation?
Eligible passengers travelling on HU7923 may receive compensation when the disruption was within the airline's control and the legal requirements for the Chongqing to Sepang route are met.
HU7923 compensation statistics
The statistics below summarise the passenger-rights framework that may apply to HU7923.
Per passenger under EU261.
Arrival delay normally required.
Applies on eligible European flights.
What happens after you submit your claim?
Once your HU7923 claim has been submitted, FlightClaimly guides you through the compensation process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the documents needed to start the case.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
The airline reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common HU7923 disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.
- Hainan Airlines (HU)
- Chongqing (CKG) → Sepang (KUL)
- approx. 3,044 km · Medium-haul (1,500–3,500 km)
- Usually neither · B738
HU 7923 (HU7923) is sold by Hainan Airlines. On a codeshare another airline may operate the flight, and the operating airline determines which rules apply.
Neither EU261 nor UK261 usually applies to flights from China to Malaysia. If the flight was part of a booking that started in the EU or the UK, the rules may still apply.
Does EU261 apply to Hainan Airlines flight HU 7923?
Usually not, unless HU7923 was part of a booking that started in the EU or the UK.
Who operates Hainan Airlines flight HU 7923?
In our data, Hainan Airlines is the airline selling HU7923. Who actually operates the flight is shown on your ticket or booking confirmation.
Was HU 7923 part of a connecting flight? How is compensation calculated?
Your booking shows this, not the flight number. If HU7923 was part of a connecting journey on one booking, distance is counted from the first departure airport to the final destination, and the delay is counted on arrival at the final destination. The distance band (short-, medium- or long-haul) follows that distance and may then differ from this leg (usually none).