EU261 / UK261 · No win, no fee
UX2511 flight compensation
Air Europa flight UX2511 is a scheduled service operating from General Heriberto Jara International Airport to Benito Juárez International Airport.
Check your UX2511 flightQuick facts
- Flight number
- UX2511
- Airline
- UX
- ICAO airline code
- AEA
- Origin airport
- General Heriberto Jara International Airport
- Destination airport
- Benito Juárez International Airport
- Distance category
- Short-haul
- EU261 protection
- No
- UK261 protection
- No
- Aircraft
- B38M
- Schedule snapshot
- 2 Sept 2026, 01:08 – 2 Sept 2026, 02:30
About UX2511
Passengers travelling on Air Europa flight UX2511 between Veracruz and Ciudad de México may be entitled to compensation if the flight was delayed, cancelled or heavily disrupted.
How much compensation can you receive?
Passengers on UX2511 may be entitled to compensation depending on the route, disruption and final arrival delay.
Passenger rights under EU261
Passenger-rights protection for UX2511 depends on the departure airport, destination, operating airline and circumstances of the disruption.
When are you entitled to compensation?
Eligible passengers travelling on UX2511 may receive compensation when the disruption was within the airline's control and the legal requirements for the Veracruz to Ciudad de México route are met.
UX2511 compensation statistics
The statistics below summarise the passenger-rights framework that may apply to UX2511.
Per passenger under EU261.
Arrival delay normally required.
Applies on eligible European flights.
What happens after you submit your claim?
Once your UX2511 claim has been submitted, FlightClaimly guides you through the compensation process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the documents needed to start the case.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
The airline reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common UX2511 disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.
- Air Europa (UX)
- Veracruz (VER) → Ciudad de México (MEX)
- approx. 304 km · Short-haul (up to 1,500 km)
- Usually neither · B38M · Adolfo Suárez Madrid–Barajas Airport (MAD)
UX 2511 (UX2511) is sold by Air Europa. On a codeshare another airline may operate the flight, and the operating airline determines which rules apply.
Neither EU261 nor UK261 usually applies to flights from Mexico to Mexico. If the flight was part of a booking that started in the EU or the UK, the rules may still apply.
Does EU261 apply to Air Europa flight UX 2511?
Usually not, unless UX2511 was part of a booking that started in the EU or the UK.
Who operates Air Europa flight UX 2511?
In our data, Air Europa is the airline selling UX2511. Who actually operates the flight is shown on your ticket or booking confirmation.
Was UX 2511 part of a connecting flight? How is compensation calculated?
Your booking shows this, not the flight number. If UX2511 was part of a connecting journey on one booking, distance is counted from the first departure airport to the final destination, and the delay is counted on arrival at the final destination. The distance band (short-, medium- or long-haul) follows that distance and may then differ from this leg (usually none).