EU261 / UK261 · No win, no fee
AY3828 flight compensation
Finnair flight AY3828 is a scheduled service operating from Chicago O'Hare International Airport to Barcelona El Prat Airport.
Check your AY3828 flightQuick facts
- Flight number
- AY3828
- Airline
- AY
- ICAO airline code
- FIN
- Origin airport
- Chicago O'Hare International Airport
- Destination airport
- Barcelona El Prat Airport
- Distance category
- Long-haul
- EU261 protection
- Yes
- UK261 protection
- No
- Aircraft
- B788
- Schedule snapshot
- 2 Sept 2026, 00:25 – 2 Sept 2026, 08:55
About AY3828
Passengers travelling on Finnair flight AY3828 between Chicago and Barcelona may be entitled to compensation if the flight was delayed, cancelled or heavily disrupted.
How much compensation can you receive?
Passengers on AY3828 may be entitled to compensation depending on the route, disruption and final arrival delay.
Passenger rights under EU261
Passengers on AY3828 may be protected by EU261 when the flight is delayed, cancelled or disrupted.
When are you entitled to compensation?
Eligible passengers travelling on AY3828 may receive compensation when the disruption was within the airline's control and the legal requirements for the Chicago to Barcelona route are met.
AY3828 compensation statistics
The statistics below summarise the passenger-rights framework that may apply to AY3828.
Per passenger under EU261.
Arrival delay normally required.
Applies on eligible European flights.
What happens after you submit your claim?
Once your AY3828 claim has been submitted, FlightClaimly guides you through the compensation process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the documents needed to start the case.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
The airline reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common AY3828 disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.
- Finnair (AY)
- Chicago (ORD) → Barcelona (BCN)
- approx. 7,094 km · Long-haul (over 3,500 km)
- €600 (EU261) or £520 (UK261), depending on the airline · EU261 or UK261 depending on the airline · B788 · Helsinki Airport (HEL)
AY 3828 (AY3828) is sold by Finnair. On a codeshare another airline may operate the flight, and the operating airline determines which rules apply.
AY3828 departs from United States and lands in Spain. If Finnair also operates the flight, EU261 may apply, as Finnair is an EU airline. If another airline operates it, that airline decides.
With about 7,094 km between ORD and BCN (long-haul (over 3,500 km)), compensation may be €600 (EU261) or £520 (UK261), depending on the airline, if you are entitled to it. All amounts
Does EU261 apply to Finnair flight AY 3828?
It depends on the operating airline. If Finnair operates the flight, EU261 may apply, as Finnair is an EU airline.
Who operates Finnair flight AY 3828?
In our data, Finnair is the airline selling AY3828. Who actually operates the flight is shown on your ticket or booking confirmation.
Was AY 3828 part of a connecting flight? How is compensation calculated?
Your booking shows this, not the flight number. If AY3828 was part of a connecting journey on one booking, distance is counted from the first departure airport to the final destination, and the delay is counted on arrival at the final destination. The distance band (short-, medium- or long-haul) follows that distance and may then differ from this leg (€600 (EU261) or £520 (UK261), depending on the airline).