EU261 / UK261 · No win, no fee
EW385 flight compensation
Eurowings flight EW385 is a scheduled service operating from Nador Al Aaroui International Airport to Cologne Bonn Airport.
Check your EW385 flightQuick facts
- Flight number
- EW385
- Airline
- EW
- ICAO airline code
- EWG
- Origin airport
- Nador Al Aaroui International Airport
- Destination airport
- Cologne Bonn Airport
- Distance category
- Medium-haul
- EU261 protection
- Yes
- UK261 protection
- No
- Aircraft
- B738
- Schedule snapshot
- 2 Sept 2026, 00:15 – 2 Sept 2026, 03:15
About EW385
Passengers travelling on Eurowings flight EW385 between Al Aaroui and Cologne may be entitled to compensation if the flight was delayed, cancelled or heavily disrupted.
How much compensation can you receive?
Passengers on EW385 may be entitled to compensation depending on the route, disruption and final arrival delay.
Passenger rights under EU261
Passengers on EW385 may be protected by EU261 when the flight is delayed, cancelled or disrupted.
When are you entitled to compensation?
Eligible passengers travelling on EW385 may receive compensation when the disruption was within the airline's control and the legal requirements for the Al Aaroui to Cologne route are met.
EW385 compensation statistics
The statistics below summarise the passenger-rights framework that may apply to EW385.
Per passenger under EU261.
Arrival delay normally required.
Applies on eligible European flights.
What happens after you submit your claim?
Once your EW385 claim has been submitted, FlightClaimly guides you through the compensation process.
- 1
Submit your claim
You check your flight, add your passenger details and upload the documents needed to start the case.
- 2
FlightClaimly reviews the case
We review the information and prepare the claim before contacting the airline.
- 3
The airline responds
The airline reviews the claim and may approve, reject or request additional information.
- 4
You receive your payout
If the claim is successful, FlightClaimly helps complete the payout process.
How the claim process works
- 1Check your flight details and tell us what happened.
- 2Confirm whether the disruption may qualify under EU261 or UK261.
- 3Add your passenger details and booking reference.
- 4Sign the authority form so FlightClaimly can handle the claim.
- 5Upload your supporting documents.
- 6FlightClaimly submits the claim and follows up with the airline.
Common EW385 disruption types
- ✓ Flight delayed more than 3 hours
- ✓ Flight cancelled
- ✓ Missed connection
- ✓ Denied boarding
- ✓ Technical problems
- ✓ Operational disruption
- ✓ Crew shortage
- ✓ Strike
- ✓ Bad weather
Frequently asked questions
Can I claim compensation for a delayed flight?
Yes. If your flight arrived at least three hours late and the disruption was within the airline's control, you may be entitled to compensation under EU261 or UK261.
How much compensation can I receive?
Depending on the flight distance and the circumstances, you may be entitled to €250, €400 or €600 per passenger.
What documents do I need?
Usually your booking confirmation or boarding pass is enough to get started. In some cases we may request additional documentation.
How long does the claim process take?
Every airline is different. Some claims are resolved within a few weeks, while others may take several months if they are disputed.
Do I pay anything upfront?
No. FlightClaimly works on a no win, no fee basis. You only pay if we successfully recover compensation for you.
- Eurowings (EW)
- Al Aaroui (NDR) → Cologne (CGN)
- approx. 1,946 km · Medium-haul (1,500–3,500 km)
- €400 (EU261) or £350 (UK261), depending on the airline · EU261 or UK261 depending on the airline · B738 · Düsseldorf Airport (DUS)
EW 385 (EW385) is sold by Eurowings. On a codeshare another airline may operate the flight, and the operating airline determines which rules apply.
EW385 departs from Morocco and lands in Germany. If Eurowings also operates the flight, EU261 may apply, as Eurowings is an EU airline. If another airline operates it, that airline decides.
With about 1,946 km between NDR and CGN (medium-haul (1,500–3,500 km)), compensation may be €400 (EU261) or £350 (UK261), depending on the airline, if you are entitled to it. All amounts
Does EU261 apply to Eurowings flight EW 385?
It depends on the operating airline. If Eurowings operates the flight, EU261 may apply, as Eurowings is an EU airline.
Who operates Eurowings flight EW 385?
In our data, Eurowings is the airline selling EW385. Who actually operates the flight is shown on your ticket or booking confirmation.
Was EW 385 part of a connecting flight? How is compensation calculated?
Your booking shows this, not the flight number. If EW385 was part of a connecting journey on one booking, distance is counted from the first departure airport to the final destination, and the delay is counted on arrival at the final destination. The distance band (short-, medium- or long-haul) follows that distance and may then differ from this leg (€400 (EU261) or £350 (UK261), depending on the airline).